Contact

Effective Date: October 21, 2026

COMPANY NAME: Changyi Debao Network Technology Co., Ltd.

COMPANY ADDRESS: No. 76, Fenghuangtun Village, Beimeng Town, Changyi City, Weifang City, Shandong Province, China

Postal Code: 261321

Email: service@hollinby.com

Contact Phone Number: +1 (409) 934-1974

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Hollinby is owned and operated by Changyi Debao Network Technology Co., Ltd.

We're Here to Help

The right chair accessory can make everyday seating feel more comfortable, organized, and inviting.

Whether you are choosing a seat cushion, refreshing dining chairs with new covers, looking for ways to protect your floors, or organizing the essentials around your desk, the Hollinby customer support team is here to help with your questions.

You can contact us about product information, product compatibility, order details, shipping and delivery, returns and refunds, product concerns, privacy requests, or other store-related matters.

Our goal is to make finding product information and getting assistance as straightforward as possible.

Contact Hollinby

For questions about our products, your order, or your shopping experience, please reach out using the contact details below.

Email: service@hollinby.com

Phone: +1 (409) 934-1974

Customer Support Hours: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

You may contact us regarding:

  • Chair accessory features, dimensions, and specifications

  • Seat cushions, lumbar support pillows, and armrest covers

  • Dining chair and office chair covers

  • Felt pads, silicone chair leg protectors, and caster floor cups

  • Replacement office chair caster wheels

  • Adjustable under-desk footrests and chair-side organizers

  • Product materials, care instructions, and package contents

  • Product compatibility and installation questions

  • Order confirmation and order status

  • Shipping, tracking, and delivery questions

  • Order change or cancellation requests

  • Damaged, defective, incorrect, or missing items

  • Returns and refunds

  • Privacy-related requests

  • Website or account questions

If your inquiry concerns an existing order, please include your order number whenever possible.

Product Information & Compatibility Assistance

Choosing the right chair accessory begins with understanding your furniture and how you intend to use the product.

If you have questions before placing an order, you may contact us for assistance with available product information, including:

  • Product dimensions and specifications

  • Materials and construction details

  • Cushion shapes and intended seating applications

  • Chair cover styles and fit requirements

  • Chair leg and caster compatibility

  • Floor protector shapes and installation methods

  • Footrest adjustment features

  • Organizer attachment methods and storage compartments

  • Product care and maintenance

  • Package contents and available product variations

Because chairs differ in shape, size, materials, and construction, not every accessory will fit every chair.

For the most accurate information, please review the specifications and compatibility guidance on the relevant product page. If you are uncertain about a particular measurement or feature, contact us before ordering.

Finding the Right Chair Accessory

Different seating situations call for different practical solutions.

If you are unsure which product category best matches your needs, you can contact us with a brief description of your chair and how you plan to use the accessory.

For example, you may be looking for information about:

  • Adding cushioning to a dining chair or desk chair

  • Finding a lumbar support pillow for compatible seating

  • Refreshing the appearance of dining or office chairs

  • Helping protect suitable floors from chair legs or casters

  • Replacing worn office chair caster wheels

  • Finding a footrest for an under-desk workspace

  • Keeping personal items organized beside an office chair

When relevant, providing your chair type, approximate measurements, or a description of its leg or caster design can help us identify the product information most useful to your inquiry.

Please note that product suitability depends on the specifications of the individual accessory and the furniture with which it will be used.

Order Assistance

If you are contacting us about an existing order, please provide as much of the following information as possible:

  • Your full name

  • Your order number

  • The email address used to place the order

  • The product name

  • The selected size, color, or other product option, if applicable

  • A brief description of your question or concern

Providing these details can help us locate the relevant order information and review your inquiry more efficiently.

For your security, please do not send passwords, complete payment card numbers, or unnecessary sensitive financial information by email.

If you need to request an order change or cancellation, please contact us as soon as possible. Any request will be reviewed according to the order's processing status and the applicable store policies.

Shipping & Delivery Questions

If you have questions about a shipment or delivery, please contact our customer support team with the relevant order details.

Where available, please provide:

  • Your order number

  • Your tracking number

  • The product name

  • Your delivery status or the latest tracking information

  • A brief description of the shipping or delivery concern

Our team can review the information you provide and assist with your inquiry.

Information about order processing, shipping destinations, estimated delivery times, shipping charges, and other delivery conditions is provided in our Shipping Policy.

Please refer to that policy for the applicable terms of your order.

Damaged, Defective, Incorrect, or Missing Items

We understand that receiving an item that is damaged, defective, incorrect, or incomplete can be frustrating.

If you experience one of these issues, please contact us as soon as reasonably possible after delivery so we can review the situation.

To help us understand your concern, please provide:

  • Your order number

  • The product name

  • A clear description of the issue

  • Photographs or video showing the affected product, where applicable

  • Photographs of the outer packaging and shipping label, where relevant

  • Details of any incorrect or missing item

For chair accessories, helpful photographs may include damaged fabric, cushion seams, attachment straps, chair leg protectors, caster stems, adjustment components, or other affected areas.

Please keep the product and its packaging until our customer support team has reviewed your inquiry or provided further instructions.

Any available resolution will be handled in accordance with our applicable Return and Refund Policy and mandatory consumer rights.

Returns & Refunds

If you have a question about returning an item or requesting a refund, please contact us before sending the product back.

When contacting us, please include your order number, the product name, and a brief explanation of your request.

If your return request is accepted, our customer support team will provide the applicable instructions and, where necessary, the appropriate return address.

Please do not automatically send a returned product to the company address listed on this page unless our customer support team specifically instructs you to do so.

Return eligibility, applicable timeframes, return shipping responsibilities, refund procedures, and other conditions are explained in our Return and Refund Policy.

Privacy Requests

If you have questions about your personal information or wish to exercise privacy rights available to you under applicable law, you may contact us by email.

Email: service@hollinby.com

Suggested Email Subject: Privacy Rights Request

Please describe your request clearly and provide sufficient information for us to identify the relevant records and verify your request where required by applicable law.

For more information about how personal information is collected, used, disclosed, and handled, please review our Privacy Policy and Your Privacy Choices page.

Customer Support Hours & Responses

Our customer support schedule is:

Monday through Friday

9:00 AM–6:00 PM Pacific Time

We aim to review and respond to inquiries as promptly as reasonably possible during our stated support hours.

The time needed to review an inquiry may vary depending on its nature, the information available, and whether additional verification or investigation is required.

For example, some requests may involve:

  • Confirming order information

  • Reviewing product specifications or compatibility

  • Checking shipping and tracking details

  • Assessing photographs of a damaged or defective item

  • Reviewing a return or refund request

  • Verifying a privacy-related request

Weekends, public holidays, carrier investigations, and periods of high inquiry volume may also affect response times.

Where applicable law requires a response or action within a specific period, we will handle the request in accordance with the legally required timeframe.

Company Information

Brand: Hollinby

Operating Company: Changyi Debao Network Technology Co., Ltd.

Company Address: No. 76, Fenghuangtun Village, Beimeng Town, Changyi City, Weifang City, Shandong Province, China

Postal Code: 261321

Email: service@hollinby.com

Contact Phone Number: +1 (409) 934-1974

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Hollinby is owned and operated by Changyi Debao Network Technology Co., Ltd.

Thank You for Choosing Hollinby

From a more comfortable seat to a tidier workspace and thoughtful details that help care for your furniture, Hollinby focuses on practical chair accessories for everyday living.

If you need product information, assistance with an order, or help understanding an applicable store policy, we welcome you to contact us.

Hollinby

Comfort in Every Detail.

Thoughtful chair accessories for comfortable seating, coordinated interiors, and more welcoming everyday spaces.