Privacy Policy

Effective Date: October 21, 2026

COMPANY NAME: Changyi Debao Network Technology Co., Ltd.

COMPANY ADDRESS: No. 76, Fenghuangtun Village, Beimeng Town, Changyi City, Weifang City, Shandong Province, China

Postal Code: 261321

Contact Phone Number: +1 (409) 934-1974

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Hollinby is owned and operated by Changyi Debao Network Technology Co., Ltd.

This Privacy Policy explains how Changyi Debao Network Technology Co., Ltd., doing business as Hollinby, may collect, use, disclose, retain, and protect personal information when you visit our website, browse our chair accessories, place or attempt to place an order, contact customer support, or otherwise interact with our store.

In this Privacy Policy, “Hollinby,” “we,” “us,” and “our” refer to Changyi Debao Network Technology Co., Ltd.

This Privacy Policy should be read together with our other applicable store policies, including our:

Terms of Service
Terms of Purchase
Shipping Policy
Return and Refund Policy
Your Privacy Choices page, where available

1. Personal Information We Collect

The personal information involved depends on how you interact with Hollinby and which website features you use.

Information You Provide Directly

We may collect information you voluntarily provide when you:

Place or attempt to place an order
Contact customer support
Ask questions about a product
Request an order change or cancellation
Submit a return, refund, replacement, or other product-related request
Subscribe to promotional communications, where offered
Create or use a customer account, where available
Submit a product review or other content, where available
Participate in a promotion, where offered
Submit a privacy-related request
Otherwise communicate with us

This information may include:

Full name
Email address
Telephone number
Billing address
Shipping address
Order number
Purchase history
Products purchased or viewed
Product preferences
Customer-support communications
Return and refund information
Marketing preferences, where applicable
Other information you voluntarily provide

Payment and Transaction Information

When you place an order, payment information may be processed by Shopify and authorized payment-service providers.

Transaction-related information may include:

Payment method
Billing information
Transaction amount and date
Payment status
Transaction authorization information
Refund information
Fraud-prevention or risk indicators
Limited or tokenized payment details

Payment information is handled according to the processes and policies of the relevant payment providers.

Please do not send complete payment-card numbers or payment security codes to us by email.

Information Collected Automatically

When you visit or interact with our website, Shopify and service providers supporting the store may collect certain technical and usage information, depending on the features enabled and applicable privacy settings.

This information may include:

IP address
Browser type
Operating system
Device type
Device or browser identifiers
Approximate geographic location
Referring website or traffic source
Pages visited
Products viewed
Search activity
Links clicked
Shopping-cart activity
Checkout interactions
Date and time of visits
Session information
Cookie or similar identifiers
Website-performance information
Error and diagnostic information

The information collected depends on the technologies in use, your browser settings, and any consent or privacy choices that apply.

Information Received From Other Parties

We may receive relevant information from service providers and other parties that support our business, where applicable.

These parties may include:

Ecommerce and website-service providers
Payment processors
Fraud-prevention providers
Shipping carriers
Fulfillment and logistics providers
Customer-support providers
Email or marketing-service providers, where used
Analytics or advertising providers, where used
Other technology and business-service providers

Information received from these sources may include order status, payment status, shipping updates, delivery information, fraud-risk indicators, or service-related communications.

2. How We Collect Personal Information

We may collect personal information through several methods, depending on your interactions with Hollinby.

These methods may include:

Directly from you when you provide information
Through orders and checkout interactions
Automatically through website technologies
Through cookies and similar technologies, where enabled
From Shopify and other ecommerce service providers
From payment, shipping, and fulfillment providers
From customer-support or marketing services, where used
From other sources permitted by applicable law

We seek to handle information that is reasonably relevant to operating our store, processing purchases, fulfilling orders, responding to requests, protecting our services, and meeting applicable legal obligations.

3. How We Use Personal Information

We may use personal information for the following purposes.

Process and Fulfill Purchases

We may use information to:

Receive and confirm orders
Process payments
Prepare orders for shipment
Send order confirmations
Provide shipping and tracking updates
Complete deliveries
Respond to order changes or cancellation requests
Process returns and refunds
Review product-related concerns
Maintain transaction records

Provide Product Information and Customer Support

Hollinby focuses on chair accessories and practical products for seating, furniture care, and workspace organization.

We may use information you provide to respond to questions about:

Product specifications and dimensions
Materials and construction
Seat cushions and lumbar support pillows
Chair covers and slipcovers
Chair leg protectors and floor cups
Office chair caster wheels
Under-desk footrests
Chair-side organizers
Product compatibility
Installation and care instructions
Package contents and order details

We may also use relevant information to investigate product concerns and respond to customer-service requests.

Operate and Improve Our Store

Where supported by the technologies and services in use, we may process information to:

Maintain website functionality
Understand how visitors interact with our store
Diagnose technical issues
Improve website performance
Review product-page engagement
Improve product information
Improve customer-support processes
Remember preferences where applicable
Evaluate the effectiveness of store features

Any analytics or measurement activities will depend on the services actually enabled and applicable consent requirements.

Communicate With You

We may use your contact information to:

Respond to questions
Send order confirmations
Provide payment-related notices
Communicate shipping and delivery updates
Respond to return or refund requests
Provide customer-service assistance
Send important service or policy updates
Send marketing communications where offered and legally permitted

You may opt out of marketing communications through the available unsubscribe mechanism or by contacting us, subject to applicable law. Opting out of marketing does not prevent us from sending necessary transactional or service-related communications.

Security and Fraud Prevention

We and relevant service providers may process information, where appropriate, to:

Verify transactions
Detect suspicious activity
Help prevent unauthorized payments
Protect website functionality
Investigate security incidents
Prevent fraud or abuse
Enforce applicable store policies
Protect the rights, property, and safety of our business, customers, and others

Legal and Regulatory Purposes

We may process information when reasonably necessary to:

Maintain business and transaction records
Meet applicable tax or accounting requirements
Respond to lawful requests
Comply with consumer-protection obligations
Establish, exercise, or defend legal claims
Meet other applicable legal obligations

4. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate Hollinby, provide requested services, complete transactions, protect our business, or comply with applicable law.

Shopify and Ecommerce Providers

Shopify and other providers supporting our store may process information needed to provide website hosting, shopping-cart functions, checkout, order management, data storage, security, and related ecommerce services.

The information handled depends on the services used and the functions you access.

Payment Providers

Relevant information may be shared with authorized payment providers to process payments, confirm transactions, prevent fraud, process refunds, or resolve payment disputes.

Payment providers handle information according to their applicable policies and legal obligations.

Shipping and Fulfillment Providers

To fulfill and deliver orders, we may provide relevant information to shipping carriers, fulfillment providers, warehouses, logistics companies, and other delivery partners.

Information may include:

Recipient name
Shipping address
Telephone number, where needed for delivery
Email address, where needed for shipping communications
Order details
Shipment and tracking information

Only information relevant to the applicable service should be provided, subject to applicable law.

Business and Technology Service Providers

Depending on the services we use, providers may assist with:

Website operation
Customer support
Data storage
Email delivery
Marketing communications
Analytics
Advertising measurement
Fraud prevention
Cybersecurity
Accounting and legal compliance

The actual categories of providers involved depend on the store's configuration and services enabled.

Legal, Safety, and Compliance Disclosures

We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, investigate fraud, protect our systems, enforce agreements, protect rights or safety, or establish, exercise, or defend legal claims.

Business Transactions

If Changyi Debao Network Technology Co., Ltd. becomes involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by applicable law.

5. Cookies and Similar Technologies

Hollinby and the service providers supporting our online store may use cookies, pixels, tags, local storage, and similar technologies, depending on the website's actual configuration.

These technologies may support essential website functions, including shopping-cart operations, checkout, security, and preference storage. Depending on the services enabled, they may also be used for website analytics, performance measurement, marketing measurement, or advertising.

The specific cookies and tracking technologies used by Hollinby depend on the website's configuration, installed applications, integrations, and service providers. The inclusion of a technology or purpose in this policy does not mean that it is currently enabled.

Where applicable law requires consent before certain non-essential cookies or similar technologies are used, the relevant technologies must be handled in accordance with applicable consent requirements.

You may be able to review, delete, block, or restrict cookies through your browser settings. Available controls vary by browser and device. Restricting certain cookies may affect shopping-cart functionality, checkout, or other website features.

The availability of a cookie consent banner, preference-management interface, or automated consent tool depends on the functionality actually configured on our website. This policy does not represent that any particular tool or control is currently available unless it has been implemented.

Where a cookie preference-management tool is available, the options and controls it provides will depend on its actual functionality and applicable legal requirements.

For privacy-related questions or requests, please contact us at service@hollinby.com with the subject line "Privacy Rights Request". We will review and respond to applicable requests in accordance with relevant privacy laws

6. Analytics, Advertising, and Tracking Technologies

Online stores may use analytics or advertising technologies to understand website activity, measure marketing performance, or support advertising services.

Whether Hollinby uses particular analytics or advertising services depends on the pixels, apps, integrations, and other technologies actually enabled.

If such services are used, relevant information may include website interactions, page visits, product views, transaction events, browser or device identifiers, or other data made available to the service.

The processing of this information depends on the provider, the technology's configuration, applicable consent requirements, and your privacy choices.

We do not identify any particular analytics provider, advertising platform, or tracking pixel as active in this policy unless its use has been verified.

Where required by applicable law, relevant consent and opt-out mechanisms must be provided and respected.

7. Personal Information Sales, Sharing, and Targeted Advertising

Certain privacy laws define “sale,” “sharing,” or targeted advertising broadly. Depending on the circumstances, these terms may apply to certain disclosures of personal information to advertising or analytics partners, even when no money is exchanged.

Whether Hollinby's actual activities fall within these definitions depends on the services enabled, the information disclosed, the purposes of processing, and applicable law.

We do not make a blanket representation in this policy that Hollinby either sells or shares personal information, or that it never does so, without verifying the relevant data flows and technologies.

Where applicable privacy laws provide rights to opt out of certain sales, sharing, or targeted advertising, those rights will be addressed through the mechanisms required by law.

If an applicable opt-out mechanism is provided, its scope and operation must match the actual processing activities. A policy statement alone does not activate or implement an opt-out.

8. Global Privacy Control and Browser Privacy Signals

Some browsers and browser extensions provide privacy signals, including Global Privacy Control (GPC), that may communicate a user's privacy preferences.

Whether Hollinby's website detects and honors a particular signal depends on the technical configuration, Shopify features, installed applications, and applicable legal requirements.

We do not represent that GPC or any other browser privacy signal is currently detected or honored unless that functionality has been verified.

Where applicable law requires a business to recognize a qualifying privacy signal, the relevant mechanism must be implemented and handled in accordance with that law.

9. Marketing Communications

Hollinby may offer promotional communications if the relevant marketing features are enabled.

If you subscribe to marketing messages, information such as your email address, telephone number, subscription status, and communication preferences may be processed as necessary to manage the subscription.

The availability of email marketing, SMS marketing, promotional offers, and related subscription features depends on the store's actual configuration.

Where required, marketing communications will be sent only in accordance with applicable consent and marketing laws.

You can opt out of promotional emails using the unsubscribe instructions included in the message, where available. If SMS marketing is offered, the applicable opt-out instructions will be provided through the relevant messaging mechanism.

Opting out of marketing does not necessarily stop transactional messages about orders, payments, shipping, returns, or other necessary service matters.

10. Legal Bases for Processing Where Applicable

Depending on your location and the privacy laws that apply, we may process personal information on one or more legally recognized bases, such as:

Performing a contract or taking steps at your request before entering into a contract
Complying with legal obligations
Pursuing legitimate interests where permitted and where those interests are not overridden by applicable rights
Obtaining consent where consent is required
Establishing, exercising, or defending legal claims
Other lawful bases available under applicable law

The appropriate legal basis depends on the specific information, purpose, circumstances, and applicable law.

Where processing relies on consent, you may withdraw that consent where provided by law. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

11. Your Privacy Rights and Requests

Depending on your location and applicable law, you may have rights concerning your personal information.

These rights may include, where applicable:

Requesting access to personal information
Requesting a copy of certain personal information
Requesting correction of inaccurate information
Requesting deletion of personal information
Requesting information about certain processing activities
Opting out of certain sales, sharing, or targeted advertising
Withdrawing consent where processing is based on consent
Appealing certain privacy-request decisions where required by law
Exercising other rights provided by applicable privacy laws

These rights are subject to applicable legal conditions, exceptions, and verification requirements. They are not necessarily available in every location or in every circumstance.

How to Submit a Privacy Request

To submit a privacy-related request, contact us by email:

Email: service@hollinby.com

Please use the subject line “Privacy Rights Request” and describe the request you wish to make.

Where reasonably necessary, we may request additional information to verify your identity or authority to act on behalf of another person. We will seek to limit any additional information requested to what is reasonably necessary for verification and processing.

We will review and respond to requests in accordance with applicable legal requirements.

We do not promise an online privacy-request form or an automated privacy-preference function through this email channel.

Authorized Agents and Appeals

Where applicable law allows an authorized agent to submit a request on your behalf, we may require appropriate evidence of authorization and may need to verify your identity directly.

Where applicable law provides a right to appeal a privacy-request decision, instructions for submitting an appeal will be provided through the relevant response or legally required process.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.

Retention periods may depend on factors such as:

Whether information is needed to complete an order
Whether an ongoing customer-service issue exists
Whether information is required for returns, refunds, or disputes
Applicable accounting, tax, or recordkeeping obligations
Security and fraud-prevention needs
Legal claims or regulatory requirements
The purpose for which information was collected

When information is no longer reasonably required for a lawful purpose, it should be deleted, anonymized, or otherwise handled in accordance with applicable requirements, subject to lawful retention exceptions.

We do not specify a single retention period for all information because different records may have different operational and legal requirements.

13. Data Security

We use reasonable measures appropriate to the nature of our business and the services available to us to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include protections provided by our ecommerce platform and service providers, access controls, operational procedures, and other safeguards appropriate to the relevant information.

No website, electronic transmission, or storage system can be guaranteed to be completely secure.

You should avoid sending passwords, complete payment-card numbers, or other unnecessary sensitive information through ordinary email.

If you believe your information has been used improperly in connection with Hollinby, please contact us at service@hollinby.com.

14. International Data Transfers

Hollinby is owned and operated by Changyi Debao Network Technology Co., Ltd., whose company address is in Shandong Province, China.

Depending on the services used to operate the store, personal information may be processed or accessed in countries other than the country in which you reside.

For example, Shopify and other service providers may process information in locations where they or their service providers operate, subject to their applicable arrangements and legal requirements.

The locations involved depend on the actual providers and services used.

Where applicable law requires specific safeguards for international transfers, the relevant transfer must be handled in accordance with those requirements.

15. Children's Privacy

Hollinby is an online store offering chair accessories and related products for general household and workspace use. Our website is not intended to knowingly collect personal information directly from children in circumstances where parental consent or other legal requirements apply.

If you believe a child has provided personal information to us in a manner that violates applicable law, please contact service@hollinby.com.

We will review the request and take appropriate action as required by applicable law.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, shipping services, or other external platforms.

Those third parties may have their own privacy policies and data-handling practices. Hollinby does not control the privacy practices of independent third parties.

We encourage you to review the applicable privacy information before providing personal information directly to an external service.

The inclusion of a link does not necessarily mean that Hollinby endorses every practice or statement of the linked service.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, legal obligations, or privacy practices.

When we make changes, we will update the Effective Date shown at the beginning of this policy.

Where applicable law requires additional notice or consent for a material change, we will provide the notice or obtain consent as required.

We encourage you to review this page periodically to understand how personal information is handled.

18. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, contact us using the information below.

Brand: Hollinby

Operating Company: Changyi Debao Network Technology Co., Ltd.