Privacy Policy

Hollinby® Privacy Policy

This Privacy Policy describes how Hollinby® (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit our website, browse our press-on nail collections, or make a purchase.

By using the Hollinby® website, you agree to the practices described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

When you visit the Hollinby® website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and certain cookies installed on your device.

We also collect information about:

  • The pages or products you view.

  • The nail collections or items you browse.

  • The websites or search terms that referred you to our website.

  • How you interact with our website.

We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

Cookies

Cookies are small data files stored on your device that may contain an anonymous unique identifier.

Cookies help us:

  • Improve website functionality.

  • Remember your preferences.

  • Analyse website traffic.

  • Provide a smoother shopping experience.

  • Understand customer interests and preferences.

Log Files

Log files track activity on our website and may collect information including:

  • IP address.

  • Browser type.

  • Internet service provider.

  • Referring and exit pages.

  • Date and time information.

Web Beacons, Tags & Pixels

These electronic technologies help us understand how visitors browse and interact with the Hollinby® website.

They allow us to improve our website experience, measure marketing performance, and provide more relevant content.

When you make or attempt to make a purchase through our website, we collect certain information from you, including:

  • Name.

  • Billing address.

  • Shipping address.

  • Payment information.

  • Email address.

  • Phone number.

We refer to this information as “Order Information.”

When we use the term “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use Order Information collected through the Hollinby® website to:

  • Process and fulfil your orders.

  • Process payments securely.

  • Arrange shipping and delivery.

  • Send order confirmations and invoices.

  • Communicate with you about your order.

  • Provide customer support.

  • Detect and prevent fraud or suspicious activity.

  • Send information about our products, promotions, and new nail collections based on your preferences.

Some order information may be shared with trusted fulfilment partners, suppliers, and shipping providers when necessary to process and deliver your order.

These partners only receive information required to complete fulfilment, such as product details and shipping information.

If you would like to know which fulfilment partner has received your information, you may contact us:

Email: service@hollinby.com

We use Device Information to:

  • Identify potential security risks and fraudulent activity.

  • Improve website performance.

  • Analyse customer browsing behaviour.

  • Measure advertising effectiveness.

  • Improve our press-on nail collections and customer experience.

Currency Conversion

By using the Hollinby® website, you agree that third-party services may process your IP address to determine your approximate location for currency conversion purposes.

A temporary session cookie may be stored in your browser to remember your preferred currency during your visit.

This allows prices to be displayed in a currency that is more relevant to your location.

SMS MARKETING AND NOTIFICATIONS

By providing your phone number during checkout, signing up through our website, or subscribing to our marketing communications, you agree that Hollinby® may send you SMS messages related to:

  • Order updates.

  • Delivery notifications.

  • Abandoned cart reminders.

  • New product launches.

  • Promotional offers.

Message frequency may vary. Consent to receive SMS messages is not required as a condition of purchase.

If you no longer wish to receive SMS marketing messages, reply “STOP” to any message received from us.

For assistance, reply “HELP” or contact our customer support team.

Message and data rates may apply.

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with trusted third-party service providers that help us operate our business.

These may include:

  • Payment processors.

  • Shipping partners.

  • Website service providers.

  • Analytics providers.

  • Marketing partners.

For example, Hollinby® uses Shopify to operate our online store. Shopify processes personal information according to its own privacy practices.

We may also share personal information when required by law, legal processes, or to protect our rights, customers, and business operations.

BEHAVIOURAL ADVERTISING

Hollinby® may use your Personal Information to provide personalised advertising and marketing communications that may be relevant to your interests.

You may manage your advertising preferences through third-party advertising platforms, including:

  • Facebook advertising settings.

  • Google advertising settings.

  • Other advertising preference tools.

You may also manage online advertising preferences through industry opt-out services.

DO NOT TRACK

Please note that Hollinby® does not currently change its data collection practices when we receive a “Do Not Track” signal from your browser.

YOUR RIGHTS

If you are located in the United Kingdom or European Economic Area, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your personal information.

  • Object to certain processing activities.

  • Request restrictions on how your information is used.

To exercise these rights, please contact us:

Email: service@hollinby.com

Your information may be transferred and processed outside the UK or EEA through trusted service providers where necessary to provide our services.

DATA RETENTION

When you place an order through Hollinby®, we retain your Order Information for our records unless you request deletion where applicable.

We keep this information to:

  • Complete transactions.

  • Provide customer service.

  • Maintain business records.

  • Meet legal and regulatory requirements.

CHANGES TO THIS PRIVACY POLICY

Hollinby® may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page.

MINORS

The Hollinby® website is not intended for individuals under the age of 17.

We do not knowingly collect personal information from minors.

CONTACT US

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Hollinby® Customer Support Team

📧 Email: service@hollinby.com

Payment Provider Information

To provide certain payment options, including instalment payment services where available, we may share necessary personal information such as contact details and order information with payment providers.

These providers process your information according to their own privacy policies and security standards.

By using these payment methods, you agree that your information may be processed by the relevant payment provider to determine eligibility and provide payment services.

Hollinby® — Elegant Press-On Nails Designed To Bring Salon Beauty To Your Fingertips.